RETURNS

Thank you for choosing LuxeBrands Fusion as your go-to store for your shopping needs. We strive to provide you with the highest quality products and customer service. However, if you happen to receive a defective item in your order, we want to ensure that your shopping experience remains hassle-free.

If you experienced any of the below scenarios, you must report the issue within 15 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

The customer received a damaged or incorrect product: In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence within 15 days of receiving the item. If the claim is approved, we will be responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.

The shipment was returned to us the due to an incorrect address: In the case that a reshipment is required due to an address entry error on the customer's end, this additional shipping cost will be covered by the seller.

Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly. 

Late order: In the case that the product has not been processed or shipped within the time frame agreed, and the customer wishes to cancel the order, then the seller is responsible for refunding the order. Please note that a seller may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, the seller is allowed to notify sellers that their orders will be fulfilled later than normal.

At LuxeBrands Fusion, your satisfaction is our top priority. We are committed to ensuring that you have a seamless and enjoyable shopping experience. In the unlikely event that you receive a defective product, this policy is designed to provide you with a hassle-free solution.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. We are here to help!

Thank you for choosing LuxeBrands Fusion. We truly appreciate your support.